VoIP takes hold with small businesses

It may be a truism but, nonetheless, voice over IP has the capacity to transform how companies deal with their communications. Large enterprises have been dipping their toe in the water for several years and now it appears that small and medium-sized companies are following suit, says Anthony Plewes.

Investing in voice over IP has become a priority for SMEs, with some 60 per cent considering investing in it during 2007, according to a survey by silicon.com and The Bathwick Group. In terms of planned investment, it only lags behind laptop and handheld computers.

This trend is significant as VoIP lies at the heart of convergence; it allows voice to be carried over data networks, eliminating the historical divergence between voice and data.

VoIP takes hold with small businesses - silicon.com